Careful and Swift Delivery
Your orders are packed to the highest standards under the assurance of Carpetdocia and are handed over to Yurtiçi Kargo within 1-2 business days with their special service. Our special production pieces under pre-order status undergo a detailed craft process as they are woven exclusively for you by skilled hands. The production and delivery process for these works is set to a maximum of 60 days to achieve perfection.

Unconditional and Self-Service Return
If the piece you chose does not harmonize perfectly with your living space, we absolutely do not allow the process to tire you. Within 14 days from the date you receive your product, without waiting on call centers, you can create your return code with a single click through our advanced self-service return system and effortlessly send it back to us. At Carpetdocia, the priority is for you to experience flawless trust from the moment of order through delivery and beyond.

Protect the Elegance
A delicate care routine should be adopted to preserve the first-day splendor and silky texture of handwoven and natural fiber Carpetdocia works that add value to your living space for generations.

Immediate Action and Liquid Contact
Timing is the most critical factor in case of possible liquid spills. Using a clean and slightly damp cloth, gently blot the liquid from the surface without rubbing. Always perform this action in the direction of the carpet’s nap (the natural lay of the fibers). Rubbing can damage the form of delicate fibers such as Tencel and viscose. Stop the intervention immediately if you have any doubts.

Routine Care and Light Balance
In your weekly cleaning routine, always prefer vacuum cleaners with low suction power. High-powered upright vacuums and stiff brushes can harm the natural structure of handwoven threads. To balance the reaction of natural threads to light and prevent regional tone differences (fading), we recommend changing the direction of your carpet every 2 to 6 months.

Expert Touch (Professional Cleaning)
Noble textures such as handwoven, Tencel, viscose, and New Zealand wool should not come into contact with household chemical cleaners. Such products can irreversibly damage the carpet’s silky shine and structural integrity. For deep cleansing, support should be sought only from professional carpet care centers specialized in natural fibers.

Washing Instructions
Rare pieces in the Carpetdocia collections are not suitable for washing in a laundry machine due to their structure. (Only specific models clearly marked "Washable" in their name can be washed in household machines at low heat and delicate cycle.)

Finding the right measurements when buying a carpet is now very easy! Enter the width and length in centimeters (cm), and instantly see the equivalents in square meters (m²), feet (ft), and inches (in). Eliminate errors in area calculation and choose your carpet in exactly the size you want!

Our Uncompromising Quality and Ethical Vision The vision of Carpetdocia requires holding aesthetic excellence not only in design but also at the highest level in ethical values, human health, and respect for nature. Each handwoven piece in our collections proves its quality and unwavering commitment to sustainability with the world’s most prestigious international seals:

TENCEL™ Breathable botanical fibers obtained from the essence of nature and produced with an environmentally conscious closed-loop system. It adds organic grace and unique softness to your living spaces with its silky touch.

Wools of New Zealand™ A seal of excellence guaranteeing the traceability of the world’s finest wool fibers from New Zealand’s untouched nature. It confirms that only the highest quality wools, passed through top-level animal welfare and environmentally conscious production processes, are used.

OEKO-TEX® Assurance One of the strictest and most independent standards in the textile world, verifying that our fabrics contain no chemicals or harmful substances detrimental to human health, ensuring absolute safety in your living spaces.

Sedex® Ethical Trade The global registration of our deep respect for people and craftsmanship at every stage of our supply chain. It documents our absolute commitment to responsible production and transparent trade principles.

These international seals are the strongest guarantee that every carpet bearing the Carpetdocia signature is not only a timeless decoration piece but also a reflection of our respect for your home, health, and our future.